Legal

Terms of Service

TERMS OF SERVICE GREEN SOLUTIONS
1. AGREEMENT TO TERMS
These Terms of Service (“Agreement”) constitute a legally binding agreement between Green Solutions (“Company,” “we,” “us”) and the business or individual (“Client,” “you”) purchasing or using our services.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
If you do not agree, you may not use the Services.

2. SERVICES DESCRIPTION
Green Solutions provides cloud-based AI-powered communication and automation services, including:
AI voice receptionist systems
Automated call answering and routing
Appointment scheduling and calendar integration
SMS/email automation workflows
Lead capture and qualification systems
CRM integrations
Reporting, analytics, and performance dashboards
Services are software-based systems configured per Client and do not constitute professional services, financial advice, legal advice, or regulated advisory services.

3. ELIGIBILITY & AUTHORITY
You represent and warrant that:
You are at least 18 years old
You have legal authority to bind the business entity you represent
Your use of the Services complies with all applicable laws and regulations

4. FEES, BILLING & PAYMENT
4.1 Fees consist of:
One-time setup fee (implementation, configuration, onboarding)
Recurring monthly subscription fee (system access, infrastructure, maintenance)
4.2 All fees are due in advance unless otherwise agreed in writing.
4.3 Payment obligations are non-cancellable and non-suspendable once initiated.
4.4 We may suspend or terminate Services immediately for non-payment.
4.5 You authorize us (or our payment processor) to automatically charge all recurring fees.

5. NO REFUND POLICY (STRICT)
To the maximum extent permitted under New Mexico and applicable U.S. law:
Setup fees are non-refundable once any onboarding, configuration, or implementation work has begun
Monthly fees are non-refundable once charged
No refunds are provided for partial use, downtime, or unused features
Chargebacks initiated without prior written dispute will be considered a material breach of contract

6. SUBSCRIPTION TERM & CANCELLATION
6.1 Services are provided on a month-to-month subscription unless otherwise stated.
6.2 You may cancel at any time via written notice.
6.3 Cancellation becomes effective at the end of the current billing cycle.
6.4 Upon cancellation:
Access to Services may be disabled
Data access may be restricted or removed
We may retain data as required by law or for legitimate business purposes

7. CLIENT RESPONSIBILITIES
You agree that you are solely responsible for:
Accuracy of all provided business data
Obtaining customer consent for communications and recordings where required
Compliance with federal, state, and local laws (including TCPA, CAN-SPAM, and state recording laws)
Maintaining security of login credentials and system access
Ensuring lawful use of automated communication systems
We are not responsible for compliance failures originating from Client operations or instructions.

8. AI SYSTEM LIMITATIONS (CRITICAL DISCLAIMER)
You acknowledge and agree that:
AI systems are probabilistic and may generate inaccurate, incomplete, or unintended outputs
The Services are not human-operated and may misinterpret inputs
We do not guarantee 100% accuracy in call handling, transcription, or classification
Human oversight may be required depending on your industry
You assume full responsibility for decisions made based on system outputs.

9. THIRD-PARTY DEPENDENCIES
The Services rely on third-party infrastructure providers, including:
Telephony and SMS providers
Cloud hosting services
AI model providers
CRM and integration platforms
We are not liable for:
Service outages or downtime caused by third parties
API changes or discontinuation
Pricing changes by third parties
Data loss or delays originating from external systems

10. NO GUARANTEE OF RESULTS
We make no guarantees or warranties regarding business outcomes, including but not limited to:
Revenue generation
Lead volume
Conversion rates
Appointment booking rates
Search rankings or visibility
Business growth or profitability
Performance depends on external factors outside our control, including market conditions and Client execution.

11. LIMITATION OF LIABILITY (EXPANDED)
To the maximum extent permitted under New Mexico law:
11.1 The Company shall not be liable for any:
Indirect, incidental, punitive, or consequential damages
Loss of profits, revenue, goodwill, or data
Business interruption or operational losses
Claims arising from third-party systems or Client misuse
11.2 Total aggregate liability shall not exceed the total amount paid by Client to Company in the three (3) months immediately preceding the claim.
11.3 Client agrees this limitation is reasonable and essential to pricing structure.

12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Green Solutions, its officers, employees, contractors, and affiliates from any claims, damages, or liabilities arising from:
Your use or misuse of the Services
Violation of applicable laws or regulations
Failure to obtain required consents or disclosures
Breach of this Agreement
Integration or use of third-party systems under your control

13. INTELLECTUAL PROPERTY RIGHTS
All software, workflows, configurations, AI logic, scripts, prompts, and system architecture remain the exclusive intellectual property of Green Solutions.
You are granted a limited, non-exclusive, non-transferable license to use the Services during your active subscription.
You may not:
Copy or replicate systems
Reverse engineer workflows
Resell or sublicense Services
Create derivative competitive systems

14. SERVICE MODIFICATIONS
We reserve the right to modify, update, enhance, or discontinue any part of the Services at any time without liability or prior notice.
We are not obligated to maintain any specific feature or version.

15. TERMINATION & SUSPENSION
We may immediately suspend or terminate access to Services if:
Payment fails or is disputed
Fraud, abuse, or misuse is detected
Illegal activity is suspected
You breach this Agreement
Termination does not relieve outstanding payment obligations.

16. CONFIDENTIALITY
Both parties agree to maintain confidentiality of non-public information disclosed during the business relationship, including system configurations, pricing, and operational methods.

17. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.

18. DISPUTE RESOLUTION (MANDATORY ARBITRATION)
18.1 Any dispute shall be resolved exclusively through binding arbitration in New Mexico, USA.
18.2 Arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or a comparable body.
18.3 You waive the right to:
Jury trial
Class action participation
Consolidated claims against the Company

19. SEVERABILITY
If any provision is found unenforceable, the remaining provisions shall remain in full effect.

20. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.