Terms of Service
TERMS OF SERVICE GREEN SOLUTIONS 1. AGREEMENT TO TERMS These Terms of Service (“Agreement”) constitute a legally binding agreement between Green Solutions (“Company,” “we,” “us”) and the business or individual (“Client,” “you”) purchasing or using our services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you may not use the Services. 2. SERVICES DESCRIPTION Green Solutions provides cloud-based AI-powered communication and automation services, including: AI voice receptionist systems Automated call answering and routing Appointment scheduling and calendar integration SMS/email automation workflows Lead capture and qualification systems CRM integrations Reporting, analytics, and performance dashboards Services are software-based systems configured per Client and do not constitute professional services, financial advice, legal advice, or regulated advisory services. 3. ELIGIBILITY & AUTHORITY You represent and warrant that: You are at least 18 years old You have legal authority to bind the business entity you represent Your use of the Services complies with all applicable laws and regulations 4. FEES, BILLING & PAYMENT 4.1 Fees consist of: One-time setup fee (implementation, configuration, onboarding) Recurring monthly subscription fee (system access, infrastructure, maintenance) 4.2 All fees are due in advance unless otherwise agreed in writing. 4.3 Payment obligations are non-cancellable and non-suspendable once initiated. 4.4 We may suspend or terminate Services immediately for non-payment. 4.5 You authorize us (or our payment processor) to automatically charge all recurring fees. 5. NO REFUND POLICY (STRICT) To the maximum extent permitted under New Mexico and applicable U.S. law: Setup fees are non-refundable once any onboarding, configuration, or implementation work has begun Monthly fees are non-refundable once charged No refunds are provided for partial use, downtime, or unused features Chargebacks initiated without prior written dispute will be considered a material breach of contract 6. SUBSCRIPTION TERM & CANCELLATION 6.1 Services are provided on a month-to-month subscription unless otherwise stated. 6.2 You may cancel at any time via written notice. 6.3 Cancellation becomes effective at the end of the current billing cycle. 6.4 Upon cancellation: Access to Services may be disabled Data access may be restricted or removed We may retain data as required by law or for legitimate business purposes 7. CLIENT RESPONSIBILITIES You agree that you are solely responsible for: Accuracy of all provided business data Obtaining customer consent for communications and recordings where required Compliance with federal, state, and local laws (including TCPA, CAN-SPAM, and state recording laws) Maintaining security of login credentials and system access Ensuring lawful use of automated communication systems We are not responsible for compliance failures originating from Client operations or instructions. 8. AI SYSTEM LIMITATIONS (CRITICAL DISCLAIMER) You acknowledge and agree that: AI systems are probabilistic and may generate inaccurate, incomplete, or unintended outputs The Services are not human-operated and may misinterpret inputs We do not guarantee 100% accuracy in call handling, transcription, or classification Human oversight may be required depending on your industry You assume full responsibility for decisions made based on system outputs. 9. THIRD-PARTY DEPENDENCIES The Services rely on third-party infrastructure providers, including: Telephony and SMS providers Cloud hosting services AI model providers CRM and integration platforms We are not liable for: Service outages or downtime caused by third parties API changes or discontinuation Pricing changes by third parties Data loss or delays originating from external systems 10. NO GUARANTEE OF RESULTS We make no guarantees or warranties regarding business outcomes, including but not limited to: Revenue generation Lead volume Conversion rates Appointment booking rates Search rankings or visibility Business growth or profitability Performance depends on external factors outside our control, including market conditions and Client execution. 11. LIMITATION OF LIABILITY (EXPANDED) To the maximum extent permitted under New Mexico law: 11.1 The Company shall not be liable for any: Indirect, incidental, punitive, or consequential damages Loss of profits, revenue, goodwill, or data Business interruption or operational losses Claims arising from third-party systems or Client misuse 11.2 Total aggregate liability shall not exceed the total amount paid by Client to Company in the three (3) months immediately preceding the claim. 11.3 Client agrees this limitation is reasonable and essential to pricing structure. 12. INDEMNIFICATION You agree to indemnify, defend, and hold harmless Green Solutions, its officers, employees, contractors, and affiliates from any claims, damages, or liabilities arising from: Your use or misuse of the Services Violation of applicable laws or regulations Failure to obtain required consents or disclosures Breach of this Agreement Integration or use of third-party systems under your control 13. INTELLECTUAL PROPERTY RIGHTS All software, workflows, configurations, AI logic, scripts, prompts, and system architecture remain the exclusive intellectual property of Green Solutions. You are granted a limited, non-exclusive, non-transferable license to use the Services during your active subscription. You may not: Copy or replicate systems Reverse engineer workflows Resell or sublicense Services Create derivative competitive systems 14. SERVICE MODIFICATIONS We reserve the right to modify, update, enhance, or discontinue any part of the Services at any time without liability or prior notice. We are not obligated to maintain any specific feature or version. 15. TERMINATION & SUSPENSION We may immediately suspend or terminate access to Services if: Payment fails or is disputed Fraud, abuse, or misuse is detected Illegal activity is suspected You breach this Agreement Termination does not relieve outstanding payment obligations. 16. CONFIDENTIALITY Both parties agree to maintain confidentiality of non-public information disclosed during the business relationship, including system configurations, pricing, and operational methods. 17. GOVERNING LAW This Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles. 18. DISPUTE RESOLUTION (MANDATORY ARBITRATION) 18.1 Any dispute shall be resolved exclusively through binding arbitration in New Mexico, USA. 18.2 Arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or a comparable body. 18.3 You waive the right to: Jury trial Class action participation Consolidated claims against the Company 19. SEVERABILITY If any provision is found unenforceable, the remaining provisions shall remain in full effect. 20. ENTIRE AGREEMENT This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.