Legal

Privacy Policy

PRIVACY POLICY GREEN SOLUTIONS 1. INTRODUCTION
This Privacy Policy explains how Green Solutions collects, uses, and protects information in connection with its Services.
By using the Services, you consent to this Policy.

2. DATA WE COLLECT
We collect:
2.1 Business Data
Business name and contact details
Account credentials
Billing and payment information
Configuration inputs
2.2 End-User Communication Data
Call recordings
Call transcripts
SMS and messaging logs
Appointment data
Lead and inquiry data
2.3 Technical Data
System logs
Usage analytics
Performance metrics
Device/browser metadata

3. HOW WE USE DATA
We use data to:
Operate AI receptionist systems
Process inbound and outbound communications
Automate workflows
Improve AI performance and accuracy
Provide analytics and reporting
Maintain security and system integrity

4. DATA CONTROLLERSHIP
For purposes of applicable privacy laws:
Client is the “Data Controller”
Green Solutions acts as a “Data Processor”
You are responsible for ensuring lawful collection and use of end-user data.

5. DATA SHARING
We do NOT sell personal data.
We may share data strictly with:
Infrastructure providers
AI processing vendors
Telephony/SMS providers
CRM integrations selected by the Client
Legal authorities when required by law
All third parties are bound by operational necessity only.

6. CALL RECORDING & AI PROCESSING CONSENT
You acknowledge and agree that:
Calls may be recorded and stored
Conversations may be processed by AI systems
Data is used to operate automation and improve system performance
You are solely responsible for compliance with:
One-party consent laws
Two-party consent laws
State-specific recording requirements

7. DATA SECURITY
We implement commercially reasonable safeguards including:
Access control systems
Encryption in transit where available
Secure cloud infrastructure
Monitoring and logging systems
However, no system is fully secure, and we disclaim guarantees of absolute security.

8. DATA RETENTION
We retain data only as long as necessary for:
Service delivery
Legal compliance
Operational continuity
Dispute resolution
We may delete or anonymize data after termination at our discretion.

9. INTERNATIONAL PROCESSING
Data may be processed in jurisdictions outside the United States depending on infrastructure providers.

10. CONSUMER RIGHTS (STATE-BASED)
Depending on applicable U.S. state law (including California, Virginia, Colorado, and others), users may have rights to:
Access personal data
Request deletion
Correct inaccuracies
Opt out of certain processing
Requests must be submitted through the Client entity controlling the data.

11. CHILDREN’S PRIVACY
Services are not directed to individuals under 18. We do not knowingly collect data from minors.

12. CHANGES TO POLICY
We may modify this Privacy Policy at any time. Continued use of Services constitutes acceptance of updates.